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Cisco Systems, Inc., uses electronic media as the primary delivery means for customer documentation and training. Information Mapping® techniques are being developed as a methodology for creating and linking modules of customer information. After selecting the Information
Mapping methodology, we found it necessary to customize
it for our needs. To implement Information Mapping
methodology, we defined a system architecture consisting of
three main subsystems: a document management
subsystem, an authoring environment, and a publishing or
delivery subsystem, In parallel with the customization and
development of a system architecture, several writers began
to implement the Information Mapping techniques to
provide content to be put into the system being developed.
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Converting to Information Mapping: A Case Study
http://www.stc.org/confproceed/1996/PDFs/PG504506.PDF
Garrett, Aviva, Haggai Mark and Jan Johnston-Tyler
STC Proceedings
1996
Abstract: Cisco Systems, Inc., uses electronic media as the primary delivery means for customer documentation and training. Information Mapping® techniques are being developed as a methodology for creating and linking modules of customer information. After selecting the Information
Mapping methodology, we found it necessary to customize
it for our needs. To implement Information Mapping
methodology, we defined a system architecture consisting of
three main subsystems: a document management
subsystem, an authoring environment, and a publishing or
delivery subsystem, In parallel with the customization and
development of a system architecture, several writers began
to implement the Information Mapping techniques to
provide content to be put into the system being developed.
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