Apple Help and John Carroll's Minimalism
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Tevenan, Matthew P.
University of Washington-Seattle
2002

Abstract:

This report gives a brief overview of minimalism, a description of an Apple Computer documentation project, and a summary of my findings. It also provides some of my and my Apple colleagues' recommendations to improve both the user's experience and that of the instructional designers working to write Apple Help content. Through the course of this report, I will provide support for my hypotheses that (1) the current Apple Help model is not a minimalist help system, but that (2) users of most Apple software would not be well served by such a system anyway.