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Barbara Mirel's narrative highlights the interplay of profit, power, and personalities in a software engineering project. My response's purpose is to widen the perspective on the story. More specifically, I contend that information technology (IT) enables positive change in today's workplace. Rather than being techno-centric, the re-visions currently being brought about by IT will place the knowledge worker of the 21st century at the center of design and engineering considerations. I support my claim by identifying four trends in organizational management that will afford human factors and usability engineering a better seat at the table in the not too distant future. They are (1) requirements for next-generation IT applications, (2) improved understanding of culture and context in the workplace, (3) recognition of knowledge management and human capital, and (4) fostering strategic leadership beyond resource management.
View both works by Carlson, Patricia A.
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Information Technology and the Emergence of a Worker-Centered Organization
http://doi.acm.org/10.1145/353927.353930
 access restricted (by the publisher) to members/subscribers/customers only
 peer-reviewed
Carlson, Patricia A.
Journal of Computer Documentation
2000
Abstract: Barbara Mirel's narrative highlights the interplay of profit, power, and personalities in a software engineering project. My response's purpose is to widen the perspective on the story. More specifically, I contend that information technology (IT) enables positive change in today's workplace. Rather than being techno-centric, the re-visions currently being brought about by IT will place the knowledge worker of the 21st century at the center of design and engineering considerations. I support my claim by identifying four trends in organizational management that will afford human factors and usability engineering a better seat at the table in the not too distant future. They are (1) requirements for next-generation IT applications, (2) improved understanding of culture and context in the workplace, (3) recognition of knowledge management and human capital, and (4) fostering strategic leadership beyond resource management.
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