By the Water Cooler in Cyberspace, the Talk Turns Ugly
http://www.nytimes.com/2001/04/29/technology/29HARA.html?ex=1067922000&en=58f024e388a6bcfe&ei=5070

Abelson, Reed
New York Times, The
2001

Abstract:

Thousands of message boards for individual companies have emerged over the last few years, creating a window on what some employees feel but never say publicly. Often the view through this window is rather ugly.