Mapping the Expanding Landscape of Usability: The Case of Distributed Education
http://doi.acm.org/10.1145/882061.882062
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  peer-reviewed

Grice, Roger A. and William Hart-Davidson
Journal of Computer Documentation
2002

Abstract:

As the environments in which we use technology become more complex and more diverse, we need to extend and expand our notion of usability to include a broad spectrum of users and user activities. We take as an example the case of Rensselaer Polytechnic Institute's distributed education program for human-computer interaction (HCI). While HCI is the subject matter for the courses, the courses themselves present a challenging case study in HCI usability.