How to Approach a Systems and Programming Documentation Project
http://www.stc.org/confproceed/1998/PDFs/00086.PDF

Glick-Smith, Judith L. 'Judy'
STC Proceedings
1998

Abstract:

The biggest concern in software development environments is the retention of programmers. What they are really concerned about is the knowledge drain. These organizations know they need to capture this knowledge, but they do not want to do it themselves. They are turning to the writers who have always written the user manuals. These writers, most having no systems or programming background, must develop internal documentation for use in a programming maintenance environment. They do not know where to begin. This paper outlines a methodology for developing systems and programming documentation for programmers in a maintenance environment.