Added by Geoff Sauer on Oct 16, 2003.
Average rating: 3.40/5.00 (n=5, std dev: 0.89)
 


Sometimes we focus so much on tools and technologies that we forget the underlying theory of basic, good technical writing. Yes, there are basic laws of technical writing which remain intact despite the constant changes in the way we produce documentation or the way users access it. Whether you are writing a printed user guide, an online reference manual, or context-sensitive online help, these same basic laws apply. I call these basic laws my 'golden rules' for producing effective user documentation and eliminating sloppy habits. This workshop covers each rule in detail, plus provides practical tips for applying them.
 
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