
Going Online: A Case Study in the Development and Implementation of Netscape NetHelp
http://www.stc.org/confproceed/1998/PDFs/00082.PDF
Rupel, Roberta A., Ellard Douglas, Bill Bledsoe and Frank Watson
STC Proceedings
1998
Abstract:
Computerized Medical Systems, Inc. (CMS) - the worldâ*™s leading radiation therapy planning (RTP) company with over 1000 installed RTP systems and over 400 installed dosimetry systems - decided in late 1996 to move existing FOCUS documentation online. Reasons for this
included: the existing documentation set perceived as too
difficult to use; increasing printing cost; and customer
feedback. Using Netscape NetHelp as a basis, the CMS documentation staff reduced printed documentation size by two-thirds while making the information more
accessible. Reactions to FOCUSHelp have been highly
favorable. Future plans include migrating to the
NetHelp2 framework and reducing topic lengths.