First Impressions--Lasting Results
http://www.stc.org/confproceed/1998/PDFs/00079.PDF

Mazza Panagakos, Denise and Cindy Thornton
STC Proceedings
1998

Abstract:

Your resume is the first sample of your writing that a manager sees. If your resume is fatally flawed, you might not get an interview. Writing a resume involves determining what to emphasize to potential employers; building a convincing case for your qualifications through how you document your education, skills, and experience; and presenting your resume professionally.