Filling Knowledge Gaps
http://www.stc.org/confproceed/1998/PDFs/00074.PDF
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Reid, Clifford A.
STC Proceedings
1998

Abstract:

Knowledge gaps arise when a small team in an organization creates or compiles a body of knowledge that needs to be deployed to a larger group of people. A gap then exists between the small team that has the knowledge and the larger group of people who need it. In the normal course of doing business, healthy organizations naturally create knowledge gaps, and the healthiest organizations create the most knowledge gaps.