Documenting ISO 9000
Robinson, Ralph E.
The ISO 9000 series of Quality Standards redefines how business will be conducted into the next century. The
series is designed to measure the effectiveness of the
Quality System in place, thereby ensuring both customer
and company needs are always satisfied. The foundation
of a robust Quality System is its documentation: problems
in this area represent the largest single cause of
registration failures. Quality System documentation also
forms the basis upon which the 3rd party registrar builds
the audit plan for your company.