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Well-designed online documentation exploits the medium to make the content more accessible and effective.
Knowing who needs the information and understanding
when and how much of it will be used are essential for the
creation of effective online content. Ideally, online
documentation should answer each question with just the
right amount of depth and detail.
Considering user expertise, information needs, and usage
patterns before creating the content or structure results in
information that can be scanned, searched, surfed,
referred to, read, or printed equally effectively—exactly
what people expect from online documentation.
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Designing Information for the Online Medium
http://www.stc.org/confproceed/1998/PDFs/00049.PDF
Mehrotra, Rahul and Jane Nye
STC Proceedings
1998
Abstract: Well-designed online documentation exploits the medium to make the content more accessible and effective.
Knowing who needs the information and understanding
when and how much of it will be used are essential for the
creation of effective online content. Ideally, online
documentation should answer each question with just the
right amount of depth and detail.
Considering user expertise, information needs, and usage
patterns before creating the content or structure results in
information that can be scanned, searched, surfed,
referred to, read, or printed equally effectively—exactly
what people expect from online documentation.
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