Designing an Effective Intranet/Extranet
http://www.stc.org/confproceed/1998/PDFs/00045.PDF

Rockley, Ann
STC Proceedings
1998

Abstract:

The Internet created a revolution in electronic documentation. Now corporations are creating intranets (internal networks) and extranets (secured Internets for customer use) for the distribution and access of corporate documentation, manuals, and training using Internet technology. You’ll learn how to determine what should go on your intranet/extranet, how to ensure information meets users needs, and how to design effective electronic materials.