Building the Treasure House: Creating Knowledge Bases on the World-Wide Web
http://www.stc.org/confproceed/1998/PDFs/00027.PDF

Massa, Jack A.
STC Proceedings
1998

Abstract:

Web knowledge bases offer an excellent platform for delivering technical documentation and customer support information. They also represent an area of great opportunity for technical communicators to expand their skills, satisfy their customers, and create value for their employers or clients. This session explores the components of a web knowledge base and the tasks involved in planning and building one.