Adapting Traditional Editing Practices for Online Documentation
http://www.stc.org/confproceed/1998/PDFs/00003.PDF

Fink, Bonnie L., Carol Gasser, Jennifer Giordano and Beth A. Williams
STC Proceedings
1998

Abstract:

Technical editors are possibly best known for their abilities to transform information with format, content, grammatical, and mechanical problems into coherent, concise, understandable, and usable documents. Editors must not only provide such services for the information authors, but they must also understand and support users' needs and expectations. This presentation gives editors an approach to editing online documentation that is rooted in traditional editing practices.