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Large manuals are expensive to write, produce, and ship, and may make a product seem mare diflcult or complex than it really is. Shorter manuals can decrease telephone
support calls, provide a challenge to the writer, and save
time and money. With careful planning and preparation,
diJjCerent writing and design techniques, and participation
in product design, writers can shorten manuals and make
users more willing to read them.
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Writing Shorter Manuals
http://www.stc.org/confproceed/1997/PDFs/0194.PDF
Sommerville, Heather M.
STC Proceedings
1997
Abstract: Large manuals are expensive to write, produce, and ship, and may make a product seem mare diflcult or complex than it really is. Shorter manuals can decrease telephone
support calls, provide a challenge to the writer, and save
time and money. With careful planning and preparation,
diJjCerent writing and design techniques, and participation
in product design, writers can shorten manuals and make
users more willing to read them.
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