Help! Six Fixes to Improve the Usability of Your Online Help
http://www.stc.org/confproceed/1997/PDFs/0139.PDF

Timpone, Donna
STC Proceedings
1997

Abstract:

Tight deadlines and limited resources often force wiiters to cut corners and release less than optimal help system designs. After considerable trial and error, I te come up with a checklist that can help you evaluate and improve your help system for the next release. Each question represents an important usability issue.