Assessing the Value Added by In-House Technical Communication Courses
http://www.stc.org/confproceed/1997/PDFs/0128.PDF

Blicq, Ronald S.
STC Proceedings
1997

Abstract:

A specially designed instrument that measures the effectiveness of written communication courses taught in-house has been pilot-tested with employees of a major power utility. The instrument showed that, one month afrr attending the course, participants’ written communication skills increased by twenty percent. A second measurement, recordedfour months aJer the course, showed there had been only a marginal drop in skills compared to the level recorded three months earlier.