Quality Documentation: ISO 9000 as a Process Model
http://www.stc.org/confproceed/1996/PDFs/PG469472.PDF

Magyar, Miki D.
STC Proceedings
1996

Abstract:

While ‘quality’ is no longer the most popular buzz-word, there is still a need for thorough understanding of what it means to document a quality program. In preparing for ISO 9000 certification, I developed useful techniques which can be used to improve quality in other documentation tasks. Even if you're not involved in ISO 9000, it can serve as a good general model for documentation management. This paper briefly describes the ISO 9000 standard and the process of certification, how documentation in a quality program is different than usual technical documentation. and some of the useful tools and techniques.