Applying Performance Technology Principles to Documentation
http://www.stc.org/confproceed/1996/PDFs/PG174176.PDF

Hayes, Gabby
STC Proceedings
1996

Abstract:

Technical writers often produce documentation for products or systems without first determining the best document media or even the necessity for documentation. In some instances, alternatives to documentation may best serve the product or system users. This paper describes the field of Performance Technology and illustrates how to apply principles of Performance Technology to decide when to create documentation.