Determining the Right Training and Documentation Solution
http://www.stc.org/confproceed/1997/PDFs/0037.PDF

Rockley, Ann and Hifary Shirley
STC Proceedings
1997

Abstract:

Frequently a product has documentation associated with it. Large products may have training and documentation. However, as corporations are 'rolling out' new technology to their staff they are becoming aware that supporting the user through a unified documentation and training strategy, results in fewer problems and faster integration and usage. This paper addresses the process of determining the right solution and an effective design and development process.