Using Standards to Build Quality into Online Help
http://www.stc.org/confproceed/1996/PDFs/PG387.PDF
Bibus, Connie M. 'C.J.', Kristy J. Dale, Donna M. Marcotte, Joyce B. Davis and Monica Hoganson
STC Proceedings
1996
Abstract:
The panelists present two cases of development of standards for online Help: one for mainframe
database applications developed in ISPF and the
other for technical engineering applications developed in Windows. The panelists focus on common principles to follow to make online Help 'fit
for use,' and they show examples from the Help systems and from the two standards manuals.
