Training for E-Business: Turning Your Education Offerings On!
http://www.stc.org/confproceed/2001/PDFs/STC48-000057.PDF

McLean, Donna
STC Proceedings
2001

Abstract:

These days, the buzzwords of our industry revolve around E-commerce and E-business. At the same time, we have also seen major shifts in the required focus of our training offerings – from Tool/Task-Based to Business Process/Role-Based. Finally, we can no longer demand that the students come to us for what they need. They are demanding that we take it to them. But how do you turn your training organization on a dime to respond to the changing needs? This paper discusses how you can transition from standup/ manual-based instruction to a WBT/online documentation method of training.