Sorting Techniques for User-Centered Information Design
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Deaton, Mary M.
Techne
2003

Abstract:

Card, or pile, sorting has long been used in social sciences to identify how humans group words or concepts together. Can such sorting also inform information design? Can we use it to better anticipate what users are looking for when they open a book, a Help system, a library catalog, or a Web site? A review of literature and a variety of published case studies suggests how various sorting techniques are suited to different research goals. How to carry out a sorting study is discussed, and analysis methods applicable to the goals for an information design project are reviewed. We look at automation tools as a means of reducing analysis tedium, and as a means to expand a potential study audience via remote participation.