Roles and Skills for Technical Communicators in User-Centered Design
http://www.stc.org/confproceed/1996/PDFs/PG345347.PDF

Fisher, Lori H.
STC Proceedings
1996

Abstract:

This paper discusses how technical communicators fit into the over all user-centered design (UCD) process, and how technical communicators can start applying user-centered design principles to their work. UCD principles can help technical communicators add value to the design of information, as well as to the overall design of a product. The paper addresses both the traditional and new skills that technical communicators need to acquire to become effective members of a UCD team.