Designing Effective User/Training Documentation with the Learning Style Inventory (LSI), the User Empowerment Inventory (UEI), and Think-Aloud Protocols
http://www.stc.org/confproceed/1996/PDFs/PG306311.PDF

LeVie, Donald S., Jr.
STC Proceedings
1996

Abstract:

While there are many instruments that measure the capacity for establishing peer-level communication skills, few exist that evaluate the effectiveness of knowledge transfer in the writer-reader relationship. The Learning Style Inventory (LSI), the User Empowerment Inventory (UEI), and thinkaloud protocols help assess how people acquire new knowledge and process information. The results of such measurements/ observations help determine user requirements. This paper presents a case history of how the LSI, the UEI, and think-aloud protocols helped improve both user and training documentation to a technology-averse audience in a reactive project environment.