Building Usability in from the Beginning: Analyzing Users and Their Tasks
http://www.stc.org/confproceed/1996/PDFs/PG291292.PDF

Hackos, JoAnn T. and Janice C. 'Ginny' Redish
STC Proceedings
1996

Abstract:

In this interactive session, attendees will practice their skills in interviewing users, creating task scenarios from the users’ perspective, and turning the task scenarios into designs for information products.