Information Competitive Analysis: Achieving Best-in-Class Design
http://www.stc.org/confproceed/1996/PDFs/PG274276.PDF

Murphy, Debra-Jo
STC Proceedings
1996

Abstract:

This paper examines a method used to help information designers gather and incorporate best-in-class practices and customer requirements into their documentation development processes Competitive Analysis - a method for systematically reviewing and benchmarking competing products and information - provides information developers with rich design data.