Web Delivery of Corporate Policies and Procedures
http://www.stc.org/confproceed/2001/PDFs/STC48-000021.PDF

Evans, Jeanette P.
STC Proceedings
2001

Abstract:

Moving policies and procedures to a corporate web site can improve an ineffective and inefficient delivery system of paper in a three-ring binder. The advantages of online delivery outweigh the disadvantages. Using a general problem solving process, the team that produced this output included customer surveys to determine that a web site was the best way to solve existing delivery problems. The team continues to evaluate the end result, attempting to improve the delivery method.