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Supervising the design of documentation is challenging for documentation managers who have little or no educated knowledge of design. However, quality design that
maintains ease of reading, accessibility, comprehension,
retention, and aesthetics is vital to the usability and success
of the documentation and should be carefully monitored by
the documentation manager. Decisions must be made up
front on four design areas -- packaging, layout, typography,
and highlighting -- before the project is underway. In
addition, audience analysis and a design style guide are two
techniques that managers should embrace in supervising
design.
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Managing Quality Graphic Design in a Documentation Project
http://www.stc.org/confproceed/1995/PDFs/PG138141.PDF
Listeman, Amy J.
STC Proceedings
1995
Abstract: Supervising the design of documentation is challenging for documentation managers who have little or no educated knowledge of design. However, quality design that
maintains ease of reading, accessibility, comprehension,
retention, and aesthetics is vital to the usability and success
of the documentation and should be carefully monitored by
the documentation manager. Decisions must be made up
front on four design areas -- packaging, layout, typography,
and highlighting -- before the project is underway. In
addition, audience analysis and a design style guide are two
techniques that managers should embrace in supervising
design.
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