TQM Case Study: Time-Cost-Productivity Improvements for a Documentation Department
http://www.stc.org/confproceed/1995/PDFs/PG129131.PDF

Jandel-Leavitt, Juliette
STC Proceedings
1995

Abstract:

This data- and process-driven presentation describes how Total Quality Management (TQM) saved a company $2-to-$3 million in printing costs over a four-year period, reduced cycle time by fifty percent, and increased productivity three hundred percent.