It’s the Communication, Stupid: Lessons in Communication-Driven Product Development
http://www.stc.org/confproceed/2000/PDFs/00056.PDF

Dykstra, Peter
STC Proceedings
2000

Abstract:

Changes in software design and development are creating new opportunities for technical communicators at DDS. Writers have become an integral part of product teams, evaluated on their ability to help get products out the door. In some cases writers’ deliverables have themselves become full software development projects. As technical writers take on new roles they’re getting increased visibility, more interesting and varied work and a chance to move up ladders outside of the traditional technical writing group.