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Until recently, Landmark Graphics’ UNIX Documentation Group had written user documentation based upon information that was gleaned from surveys, fellow workers, and personal experience. We
had little contact with our users and little opportunity
to see how our users worked.
Last year, we expanded our efforts. We talked to User
Groups, supervised a booth at the company’s trade
show, and began to visit our clients on site. But we
didn’t stop there... we reported the results of our study
at our yearly developer’s conference, and we
developed a company-wide Usability SIG (Special
Interest Group). This paper focuses on our
experiences.
View all 2240 works published by STC Proceedings |
Baby Steps Can Lead To Giant Leaps In the Way Your Organization Approaches Usability
http://www.stc.org/confproceed/2000/PDFs/00007.PDF
Stark, Mary Jo and Mary Rio
STC Proceedings
2000
Abstract: Until recently, Landmark Graphics’ UNIX Documentation Group had written user documentation based upon information that was gleaned from surveys, fellow workers, and personal experience. We
had little contact with our users and little opportunity
to see how our users worked.
Last year, we expanded our efforts. We talked to User
Groups, supervised a booth at the company’s trade
show, and began to visit our clients on site. But we
didn’t stop there... we reported the results of our study
at our yearly developer’s conference, and we
developed a company-wide Usability SIG (Special
Interest Group). This paper focuses on our
experiences.
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