Documentation for ISO 9000
http://www.stc.org/confproceed/1999/PDFs/034.pdf

Robinson, Ralph E.
STC Proceedings
1999

Abstract:

The ISO 9000 series of Quality Standards redefines how business will be conducted into the next century. The series is designed to measure the effectiveness of the Quality System in place, thereby ensuring both customer and company needs are always satisfied. The foundation of a robust Quality System is its documentation: problems in this area represent the largest single cause of registration failures. Quality System documentation also forms the basis upon which the 3rd party registrar builds the audit plan for your company.