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Under the auspices of Hayes Quality Program we were introduced to a problem-solving process that really works for us. It gives writers (or anyone!) a truly objective means for
addressing and resolving problems, issues, confusions,
inefficiencies, and other stumbling blocks in the
documentation development process.
It also teaches one to remove the personal from the problem,
and focus on root causes versus individual fault. I will walk
participants through the step-by-step methodology by which
the problem-solving process works, demonstrate how to
apply the process to a specific documentation problem, and
provide a hands-on exercise.
View both works by Jandel-Leavitt, Juliette
View all 2240 works published by STC Proceedings |
A Problem-Solving Process that Really, Really Works
http://www.stc.org/confproceed/1995/PDFs/PG327.PDF
Jandel-Leavitt, Juliette
STC Proceedings
1995
Abstract: Under the auspices of Hayes Quality Program we were introduced to a problem-solving process that really works for us. It gives writers (or anyone!) a truly objective means for
addressing and resolving problems, issues, confusions,
inefficiencies, and other stumbling blocks in the
documentation development process.
It also teaches one to remove the personal from the problem,
and focus on root causes versus individual fault. I will walk
participants through the step-by-step methodology by which
the problem-solving process works, demonstrate how to
apply the process to a specific documentation problem, and
provide a hands-on exercise.
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