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Most companies are trying to improve their products, services, and processes. As a result, numerous buzzwords are flying around these days: TQM, ISO 9000, IEEE, SEI, standards, procedures, methodologies, models, registration, and compliance. How can the technical communicator assist in the assessment and selection of a quality program and policy? This paper takes a look at the steps the Telecommunications division of Carnegie Group, Inc. (CGI) took to establish its quality program and the role of the technical communicator in this process.
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The Role of the Technical Communicator in Quality Programs: A Case Study
http://www.stc.org/confproceed/1994/PDFs/PG416418.PDF
Cerroni, Karen A.
STC Proceedings
1994
Abstract: Most companies are trying to improve their products, services, and processes. As a result, numerous buzzwords are flying around these days: TQM, ISO 9000, IEEE, SEI, standards, procedures, methodologies, models, registration, and compliance. How can the technical communicator assist in the assessment and selection of a quality program and policy? This paper takes a look at the steps the Telecommunications division of Carnegie Group, Inc. (CGI) took to establish its quality program and the role of the technical communicator in this process.
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