What Does Reengineering Mean?
http://www.stc.org/confproceed/1994/PDFs/PG395397.PDF

Janicko, Raymond P.
STC Proceedings
1994

Abstract:

In their book Reengineering the Corporation, Michael Hammer and James Champy describe reengineering as 'the radical redesign of a company’s processes, organization and culture.' This presentation describes the conceptual framework of reengineering, relates reengineering to the work of technical communicators and calls on technical communicators to take leading roles in reengineering their own organizations.