What School Can't Teach You About Technical Communication: An Ethnographic Inquiry
http://www.stc.org/confproceed/1994/PDFs/PG160162.PDF

Malone, Elizabeth L.
STC Proceedings
1994

Abstract:

Because the workplace is a different kind of discourse community than the classroom, young professionals are unprepared for such workplace realities as the required use of a bureaucratic style, fragmented and reiterative research and review, and a lack of clear direction. Organizations should explicitly address these training needs through providing effective writing examples, writing-focused orientation, and mentoring in communications.