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Our technical writers and course developers share several objectives. We must provide task oriented information to our customers, we create information for a variety of products, and we follow a similar information development cycle. We also spend a great deal of time re-creating the same information over and over. To make our efforts more efficient, and to creole better information for our customers,
we’ve changed the way we think of information, how we
initially create the information, and how we store and
retrieve the information. This paper describes the methods
we chose to accomplish these goals, the tools we use, and our
successes, failures and frustrations.
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Insert Clever Title Here: Creating and Using Multi-Purpose Information Blocks for Documentation and Training
http://www.stc.org/confproceed/1995/PDFs/PG306309.PDF
Brockett, Susan H., James Cox, Lelanie S. Hellmer and Susan Katz
STC Proceedings
1995
Abstract: Our technical writers and course developers share several objectives. We must provide task oriented information to our customers, we create information for a variety of products, and we follow a similar information development cycle. We also spend a great deal of time re-creating the same information over and over. To make our efforts more efficient, and to creole better information for our customers,
we’ve changed the way we think of information, how we
initially create the information, and how we store and
retrieve the information. This paper describes the methods
we chose to accomplish these goals, the tools we use, and our
successes, failures and frustrations.
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