Improving Managerial-Employee Communication: A Case Study
http://www.stc.org/confproceed/1994/PDFs/PG409411.PDF

Horowitz, Renee B.
STC Proceedings
1994

Abstract:

Technical communicators can use their professional skills to help industry improve managerial-employee communication, an area that directly affects productivity. This case study investigates upward and downward communication at an aerospace company. Beginning with a survey that indicated a number of statistically significant differences between the attitudes of managers and other employees, the researcher then attended a randomly selected series of meetings. As she followed the flow of information within the company, she observed omissions and inaccuracies. The company devised a new process for information deployment as a result of this study.