Creating a Corporate Electronic Information Delivery Solution
http://www.stc.org/confproceed/1997/PDFs/0167.PDF

Fingold, Sharon
STC Proceedings
1997

Abstract:

Tandem Computers Incorporated developed a new electronic information delivery system and changed internal publishing processes to achieve greater eficiency and customer satisfaction. We were able to move over 1,000 manuals and 11,000 pieces of support documentation along with education material from two different CD-ROM delivery products to one corporate viewer that supports publishing on both CD-ROM and the World Wide Web. The project included creating a new viewer using industry-standard components, creating new publishing tools, and establishing new corporate relationships and processes.