Information Planning for Successful Online Documentation
http://www.stc.org/confproceed/1996/PDFs/PG388390.PDF

Stevens, Dawn M.
STC Proceedings
1996

Abstract:

Creating an information plan should be the first phase of any publication development life cycle, whether hard copy or online. The plan is a tool for reporting the results of your research about your audience, their tasks, the market, and the product. The plan presents the basic organization and content of the publications you intend to build, effectively directing the documentation team to produce a publication with very specific goals in mind.