Help Development: "Just in Time, and Just Enough"
http://www.stc-desmoines.org/Perspectives/helpdev.htm

Edwards, Verlane
STC Central Iowa
2000

Abstract:

Too often technical writers fall into the 'tell them everything and tell them all at once' pit. Guided by a well-meaning desire to 'educate' users, what these writers typically do is overwhelm them. Finding the information you need when you need it is a key to success in every business function of every company. Therefore, technical communicators who are able to provide their customers with quick and useful knowledge bring an incredible added value to a beleaguered work force constantly expected to do more and to do it faster.