Piecing Together Your Audience
http://www.stc.org/intercom/PDFs/2003/20030708_12-13.pdf

Hower, Sean
Intercom
2003

Abstract:

Technical writers live by the commandment 'Know thy audience.' While the best approaches to fulfilling this commandment include conducting site visits and user surveys, we must often turn to other sources for information when deadlines loom or budgets are slashed. Individually, these resources provide anecdotal snapshots of users, but taken together they offer an understanding of our audience necessary for quality documentation.