Web Design Workflow: Project Organization and Management
http://www.gotomedia.com/downloads/goto_workflow.pdf

Goto, Kelly
GotoMedia
2000

Abstract:

Whether you are managing an internal site, or building a new site from scratch, one thing remains as a key responsibility — managing expectations for an external or internal 'client.' This client must understand not only the fundamentals of building a Web site, but must also understand how each choice and decision that is made impacts both scope and budget of the project. By understanding the core elements of process which go into creating a Web presence, both the client and the project manager can utilize resources adequately and effectively.