Lessons Learned from Discount Usability Engineering for the U.S. Federal Government
http://www.ingentaconnect.com/content/stc/tc/2003/00000050/00000002/art00009
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  peer-reviewed

Pettit Jones, Colleen
Technical Communication Online
2003

Abstract:

Presents a case history of implementing discount usability engineering in a U.S. federal government agency. Discusses the case history's implications for technical communicators who must implement Web communications in a restricted environment.