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How do you stop writing documentation and instead give people the information they need to use a product? You
start by understanding your users: their level of
expertise, the tasks they need to accomplish, and the
problems they are likely to run into. Then you can help
them do their work by presenting the information from
their point of view and focusing on real tasks, rather
than product functions. With this background, you can
develop information that is easy to understand, easy to
find, and visually effective.
View both works by Bergen, Karen A.
View all 2240 works published by STC Proceedings |
How to Stop Writing Documentation and Start Working for Your Users
http://www.stc.org/confproceed/2001/PDFs/STC48-000080.PDF
Bergen, Karen A.
STC Proceedings
2001
Abstract: How do you stop writing documentation and instead give people the information they need to use a product? You
start by understanding your users: their level of
expertise, the tasks they need to accomplish, and the
problems they are likely to run into. Then you can help
them do their work by presenting the information from
their point of view and focusing on real tasks, rather
than product functions. With this background, you can
develop information that is easy to understand, easy to
find, and visually effective.
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