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In an age of constantly changing technology,
ServiceWare faced numerous challenges in attracting
talented people and retaining valuable employees.
Obstacles included the loss of information when an
employee leaves, the cost of training a new employee,
and a drop in production during the learning curve.
By creating virtual teams, ServiceWare was able to increase its retention rate, boost morale, and increase production. The virtual team reality has produced
stronger managers and more self-sufficient employees.
The success of virtual teams emerged through creative
problem solving and working together toward a goal.
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Success With Virtual Teams
http://www.stc.org/confproceed/2001/PDFs/STC48-000152.PDF
DeCastro, Iris
STC Proceedings
2001
Abstract: In an age of constantly changing technology,
ServiceWare faced numerous challenges in attracting
talented people and retaining valuable employees.
Obstacles included the loss of information when an
employee leaves, the cost of training a new employee,
and a drop in production during the learning curve.
By creating virtual teams, ServiceWare was able to increase its retention rate, boost morale, and increase production. The virtual team reality has produced
stronger managers and more self-sufficient employees.
The success of virtual teams emerged through creative
problem solving and working together toward a goal.
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