Web Site Accessibility
http://webword.com/moving/tang001.html

Tang, Beth
WebWord
2000

Abstract:

Accessibility and usability are independent from content. People will come to your site because they've heard that you've got a great widget that is the talk of all the tech rags. These same people will leave after a very short time if they cannot find what they are looking for. Good information architecture is key; it's the design, the ability to maneuver around and find the information needed to complete a task.