The User Champion
http://infocentre.frontend.com/infocenter/articles/theuserchampion.html

Farrell, Tom
Frontend Infocentre
2001

Abstract:

Is your organisation in need of a user champion? It might not be the perfect solution, but as a first step it can have far-reaching consequences. If your organisation already has significant resources assisting with interface development, but tends to make key decisions on the basis of hunches or personal opinions, a single individual with a remit to judge the interface from the users point of view may be beneficial. Of course, any appointment must be more than a gesture. A user champion must be confident of management support and fully involved in the development and design process, at every stage.